No refunds will be given after seven (7) days. All items to be refunded must have the original packaging, in new condition, with the original receipt. There will be a a 20% restocking fee on all items returned. The type of refund is dependent on the type of payment for the item.
Exchanges for lesser priced items will be given in-store credit. All items to be exchanged must have the original packaging, in new condition, with the original receipt.
NOTE: No refunds or exchanges on bikes, lights, computers, batteries, tools, tubes, clothing, or used items. There will be no refunds given on repairs, labor, installed parts, or close-outs.
Velo Bike Shop offers a limited service policy with the purchase of a new bike. We also honor the "Manufacturer's Limited Warranty" by their terms and conditions. The Manufacturer's Limited Warranty is printed in the bike owner's manual. We offer a 30-day free tune and 90 days of free minor adjustments from the date of purchase.
NOTE: Normal wear, tubes, tires, paint, plating and use other than specified in the owner's manual are not covered.
Deposits may be accepted for bicycles, parts, and/or repairs. There is a minimum of 50% of the total amount of the bike, part, or repair. The deposit will hold a bike or part at the sale price for thirty (30) days and at the regular price for sixty (60) days. There will be a 20% restocking fee, plus any freight and labor if any, should a customer default on their agreement.
NOTE: All deposits expire six (6) months from the first deposit.
Velo Bike Shop takes the protection and proper use of your personal information seriously. We respect your privacy, and take great care to safeguard information in our possession. Your preferences for use of your information are our highest priority. Velo Bike Shop does not share customer information (including e-mail addresses) to any individual or company.